Terms and Conditions

Test To You, a trading name of Lovelace Events Ltd provides screening on a best endeavours basis using test kits approved for use in the UK and Europe.

Testing provides a historic, momentary result. An individuals health status can change between sampling and receipt of result.

Specimen Information

All results are based on the sample specimen provided and do not take into account any clinical assessment or patient diagnosis. It is therefore imperative to closely follow sampling instructions and ensure a good quality of specimen collection.

Specimens of poor quality may fail processing or provide inconclusive results on test instruments. These will not be refunded. In such cases it is advised that the individual purchase a new test kit for a retest.

Leaked Specimens

It is essential that the user ensures that the test tube wthin the tesk kit is securely fastened prior to posting the sample back to the lab. If the sample leaks, the lab will be unable to test and we are not able to provide a refund in this scenario.

Turnaround Times

Test To You prides itself on fast turnaround of results within 36 hours of receipt of sample at our laboratory partners, 20/30 Labs. However, Test To You accepts no liability in the event of a testing delay. All test results are indications and not guarantees.

All postage times are estimated as advised by Royal Mail. Test To You does not accept liability in the case where a test result is delayed due to Royal Mail delays.

Public Health England

This test is designed as a screening test for asymptomatic users. In the event of a positive result and/or displaying symptoms of COVID-19, please follow current government guidelines. We are legally bound to pass the details of any user who tests Positive to PHE for feeding into the NHS track and trace system.

Returns 

If the kit has already been posted to you, we are unable to provide a refund as the test kit is deemed void once it has left our premises. We are unable to reuse the kits – even if unused as we are unable to verify their integrity.